Shipping Policies

Orders are delivered Monday to Friday between 8am and 6pm.
As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items.
Quantity restrictions may apply for orders outside European Union.
All relevant delivery information and details about taxes and duties for your order and to your destination will be displayed at checkout.
All the parcels are delivered by UPS Express Courier, SMM, MBE or FedEx with variable delivery time depending on the final destinations.
Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. WinePlatform cannot take responsibility for customs clearance delays, though we will try to minimize any potential inconvenience for all our customers.
Please find attached all the details in the table below

*England, Wales, Scotland, Northern Ireland

**In addition to total amounts per order, the customer must pay additional customs fees through a broker that should be contacted by the customer as advised by the importer by email containing all pertinent information.

The amount of import duties paid by WinePlatform will be shown as a separate item in your cart and paid by you at the moment of checkout. For orders within the European Union the excises are already included in the product price.

After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment.
Depending on the product you choose, dispatch to courier will normally take 1 business days from order. As soon as the parcel is given to the courier we’ll be sure to keep you updated with tracking information and an estimated arrival date. You can also follow the delivery progress by accessing the tracking page of the courier following the link we will provide.